Hey guys, I just wanted to jump on here and talk about making changes to your order or asking for status updates. If you're new here, JagerWerks is actually a very small team. Most of us wear a few hats around the shop and while we strive to take care of each of our customers with the best care we can, each of us are doing critical parts of the process aside from customer service.
Please take the time to really assess the options you want done to your slide or your Made to Order slide before submitting your order. This is custom work and it is entirely likely that we will not get back to a message about changing a cut before we cut it.
Additionally, while we try and update folks where we can, if you are well within the lead time getting back to every request for an order update can be incredibly time consuming. We would much rather be finishing slides and products than replying to people asking where their slide is in the process when it has only been a few weeks. This may sound harsh, but we are receiving a lot of updates and change requests lately and we do not want to just ignore our customers.
As a reminder, when your slide arrives at JagerWerks it could take up to 1-2 days for us to process it, which requires unboxing, inspection, documentation, and binning before you get your "Package Arrived At JagerWerks" email. When you recieve that email your order has begun processing and starts at disassembly before being machined, deburred, prepped for coating, coated, reassembled, and then put into QC for shipping back to you. In this time, the next email update you will receive is when we are shipping it back to you. We do not have a sophisticated method of scanning each bin at every station so you can have real time updates. As nice as that would be it would require a lot more resource and a bigger team. So please be patient.
If you are having issues with an order, have questions about optics or what to have done, or have other general questions, we always try to get back to you as well but it can also be likely that your email ends up in spam. This is especially true if you are using an older email service. If you do not hear from us, definitely shoot us another email.
I do Q&As on Instagram a few times a week and that's a great time to get real time feedback on options and configuration questions.
We will continue to do our best to serve our customers to the best of our ability, we appreciate your patience and continued support. We just want to make your pistols as awesome as possible.